Look for These Valuable Training Tools in the Workplace
Employees today are in search of more than a paycheck. With most of their waking hours spent working rather than at home, they look for improved quality of life at work and advancement opportunities. One of the simplest ways to gauge the quality of an employer is by asking them about what kind of training they offer to employees. On-the-job training is the minimum. For companies to excel and attract the best employees, they need to provide additional training opportunities to create an educated, positive workforce.
Customer Service Training
Any customer-facing business should offer complete customer service training that addresses issues such as handling angry customers (essential in today’s world, when unhappy customers seem to be becoming more aggressive). Training on ways to positively resolve customer issues and address others appropriately is also valuable.
Positive Workplace Training
When employees of all ages and backgrounds work together, it’s easy to run into issues around anything from unconscious bias to whether certain jokes are appropriate. All your employees must be on the same page about what is acceptable and comfortable for everyone. Courses like those offered by the Health & Safety Institute are indispensable tools in creating a positive work environment.
Technical training can be as complex as operating heavy equipment or as simple as how the new cash register system works. Some employers assume new hires will learn on the fly or from their co-workers. This solution isn’t practical or efficient. Good technical training upfront results in happier, less stressed employees and satisfied customers. Be sure your company offers specialized training to all new hires and advanced and refreshers courses for current employees. Back it up with additional technical training whenever a new technology is introduced.
Quality training is vital in the world of manufacturing and product development. There are countless quality guidelines manufacturers have to meet, including those established by the International Organization for Standardization (ISO). The ISO has established tens of thousands of standards for various products. Manufacturing companies must offer proper training to ensure they meet ISO standards with every product. It also gives businesses a competitive edge, reducing downtime and fines due to production issues.
There are safety issues at any workplace. Training your staff to know and follow proper safety protocols is an investment in a safe workplace. It prevents workplace accidents that can be catastrophic. Safety training can include anything from fire drills and CPR to Hazmat and workplace violence. A valuable source of information is the Occupational Safety and Health Administration (OSHA), which sets standards for workplace safety.